What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), our policy is located at .
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.
All orders are shipped within 21-30 Business days Monday – Saturday 8am – 5pm.
We use the following carrier to deliver our orders:
All our packages are shipped via Japan Post registered mail, and we will update your order with the tracking information as soon as your package has been handed over to the carrier.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We ship worldwide, APO and FPO addresses.
NOTE: I make all items to order, every item is handmade for you when it is ordered with a 3-4 week lead time before shipping. Custom item may take longer to complete!
Refunds, Cancellations and Exchanges
OhEverythingHandmade happily provides exchanges, full refunds or store credit for up to 15 days after receipt of your item.
To exchange an item, please contact Bettina Johnson at +1 (816) 427 2871 or email info [!at] oheverythinghandmade.com for instructions for your exchange. Do not send your item prior to contacting Oh Everything Handmade for these instructions. Customers are responsible for their return shipping fees.
Since each piece of Oh Everything Handmade is carefully hand crafted for you and created only after you submit your order, we are unable to offer refunds on items that were customized in any way for you. I encourage you to contact me directly to assist you with color choices and customizing styles to meet your needs. Always feel free to contact me directly via email or at +1 (816) 427 2871 for additional guidance on styles and color choices.
If you need to send your items back to Oh Everything Handmade for repair or a change, you will have to cover the Shipping cost, to us.
The shipping cost back to you will be FREE.
If your order is still under the term “processing order” – which can be found under your account information. You can still request to have your order cancelled. Your funds will be refunded within 24h, depending on your payment option used for the transaction, your bank may take 3-5 Business days to deposit the funds back into your account.
What do I do if there are damaged or missing items upon delivery?
Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.
We may charge you an additional shipping charge, if the package returns to us due to any reason given by the Postal Service.
If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.
I truly want you to be excited and pleased with your purchase!
PSC 558 BOX 4245
FPO, AP 96375
+1 (816) 427 2871
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